I just placed an order, when will it ship?
Please allow 1-2 days for your order to ship out. Average shipping time is 15-25 days. Please check below for more precise shipping times depending on your country.
Tracking numbers will be updated 4-7 days after your order has been SHIPPED.
I don’t love my order, can I return it?
We offer a 100 % money back guarantee only if the product is defective or damaged. You have 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Email us at firstname.lastname@example.org for the return address. Note: Customer is responsible for returning the item to us unless we deliver a defective or damaged item.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships (Usually within 24 hours of the email receipt). If the item has already shipped we can not cancel your order.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 – 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 15 -40 days average
Canada: Between 20 – 50 days average
Europe: Between 20 – 40 days average
Australia: Between 20 – 40 days average
All Others: Between 30 – 60 days average
After Tracking has been provided?
Once your order receives tracking it is up to the tracking company to finish the delivery. Please follow the tracking number for any further updates on your order! Your tracking number will be emailed to you once your order ships out.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We usually reply to you within 24-48 hours.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thank you!